Home» Return Policy

 

Should it be necessary to return an item, you may return it for a refund or exchange, excluding any shipping charges, within a period of 14 days. Custom items or special order items cannot be returned. Items that require assembly, once assembled, cannot be returned.

To return an item you must call Swaddle & Coddle for prior approval (Contact us). Merchandise must be returned in the gift box provided by Swaddle & Coddle, without damage.

Merchandise must be in the same condition as sold, with all literature/instructions/ documentation and blank warranty cards. Place the Swaddle & Coddle gift box into a shipping carton. Please do not place stickers or shipping labels on the gift box package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Swaddle & Coddle is not responsible for lost or damaged packages.

 

No Refunds or Exchanges Will Be Made After 14 Days.

If any of the above conditions are not met, Swaddle & Coddle reserves the right either to refuse the return or to charge a restock fee of not less than 15%.

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